Catering Supervisor (Cafeteria)

House of Commons 

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.  

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. 

Staff Benefits  

In addition to your salary, we offer an attractive range of benefits including:  

• 30 days’ annual leave (increasing to 35 days after first full leave year). 
• Civil Service pension with an average employer contribution of 27%. 
• Access to training and development. 
• Flexible working. 
• Interest free season ticket loan and bicycle loan. 

Introduction  

Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

The Role  

We are seeking an individual who is genuinely passionate about delivering the highest levels of service and creating an exceptional experience for our guests. Often incredibly busy, our venues require someone who is proactive and confident in building rapport with a variety of people. 

As Supervisor you will support the organisation and management, in the efficient operation of a busy Catering operation. You will help develop the team on site, taking responsibility for continuously improving standards and driving revenue. With a real passion for your craft and being an excellent and confident communicator, you will take a hands-on approach to your role ensuring that you and your team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality. 

Some of the responsibilities for this role include: 

• Be visible and establish and maintain effective relations with the team. Take an active interest in the work activities, welfare, and motivation of staff, including agency staff.  
• Actively participate in staff supervision and job evaluation. Check team fully understand their job purpose and the contribution they make and evaluate job performance.
• Assisting management, work with the team to support their learning and development. Carry out appropriate on the job training as necessary, including agency staff, supporting each person to apply the learning in their job.
• Anticipate changing demands by keeping abreast of trends and developments within the hospitality industry, suggesting innovative ideas to further develop services and products in place in response to changing customer needs and preferences.  

Skills and Experience  

To be successful in this role you will demonstrate: 

• Previous supervisory experience in a high-profile, high-volume venue. Displays a high level of energy and be a good team player. 
• Experience of effectively leading from the front and communicating with clarity, conviction, and enthusiasm; upholding the principals of equality, diversity and inclusion and a dedication to a diverse range of people. 
• Ability to effectively supervise the performance and attendance of the venue staff. 
• Proven and effective experience of stock ordering and stock taking, Good written and oral communication skills and competent in numeracy and the use of I.T  
• Ability to prioritise tasks and a high level of organisation. Able to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure. 

Next Steps and Additional Information 

• CV & Application Form – If you would like to apply for this role, please submit your CV and application providing evidence against criteria 1 and 2 in the Job Description.  

More information on the role and the full criteria can be found in the Job Description.  

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