Service Delivery and Compliance Officer

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including: 

• 30 days’ annual leave (increasing to 35 days after first full leave year). 
• Civil Service pension with an average employer contribution of 27%. 
• Access to training and development. 
• Flexible working. 
• Interest free season ticket loan and bicycle loan. 

Introduction 

The Parliamentary Security Department (PSD) is responsible for physical and personnel security across both Houses of Parliament and provides support to Members and staff when away from the Estate. Its purpose is to keep Parliament safe and open for business.

PSD sets security strategy provides expert advice and delivers an operational service. It does this in partnership with the Metropolitan Police Service (MPS) and by working closely with the Parliamentary Maintenance Services Team (PMST), Strategic Estates, Serjeant at Arms and Black Rod’s office, Restoration & Renewal teams, the Parliamentary Digital Service, and other key stakeholders. 

The Role 

Security is at the heart of the award-winning team that this role is part of. The Members’ Security Support Service (MSSS) is responsible for supporting Members of Parliament when they are away from the parliamentary estate. This role is part of the MSSS team.

This role supports the different workstreams delivered by MSSS including complex, high value contracts delivering security measures for Members of Parliament. This includes data management, analytics, email management and requires financial acumen and stakeholder engagement on a regular basis. The role will be required to ensure end-to-end financial management of the delivery of services and goods and will be required to demonstrate strong attention to detail when reviewing and approving work and payments which refer to unique (including bespoke) services and involves scrutiny to eliminate ambiguity. This is an exciting opportunity to join a unique team who are evolving and moving from strength-to-strength at pace, to ensure the safety and security of our Members of Parliament when they are away from the Estate.  

This role does not have line management responsibilities.

Some of the responsibilities for this role include:

• Monitoring and managing financial processing, payments and reimbursement processes (training will be provided). This includes implementing and maintaining a clear auditable platform for tracking and monitoring regular financial spend and forecasting e.g. annual costs, quarterly costs and monthly costs. Produce MI on a monthly basis.
• Support various compliance and administration tasks including raising requisitions, delivery and goods/services receipting, and reconciliation of submissions, with a strong attention to detail. Raise and resolve disputes in a timely fashion, whilst simultaneously maintaining accurate records of occurrence(s). Working with supplier(s) to resolve issues.
• Monitoring and reporting of service(s) and/or installation(s). Where warranties are provided as part of the contract, ensure additional works carried out are correctly recorded and are ready for payment based on accurate figures.
• Oversee bookings or work schedules & services (including maintenance requirements) provided by the supplier(s) to ensure it is contractually compliant, and disputes are raised and resolved in a timely fashion ensuring our customer receives great service.

Skills and Experience 

To be successful in this role you will demonstrate:

• Ability to engage effectively with MS Office platforms. Experience of utilising SharePoint/PowerApp or similar technology and skills to manage large amounts of data in multiple formats, with the ability to collate diverse data and analyse for trends and anomalies. Demonstrable skills to learn new platforms and utilise various digital platforms to process and review multiple sources of digital-based information.
• Experience and practical understanding of financial processes including reconciliation, Purchase Orders, spreadsheets, and finance trackers
• Ability to work with multiple internal & external stakeholders involved in processing and service delivery, ensuring clear & concise information is provided at short notice and long-term expectations are clearly managed and maintained. Provide auditors with appropriate information when required.
• Ability to communicate both in-person and in writing, to a range of stakeholders. Ability to present complex and ambiguous information in a clear and understandable format whilst using influence, tenacity and tact to manage difficult conversations. Provide sound judgement and concise written and oral communication skills, including to senior stakeholders when required. This may include engaging with Members of Parliament.  

Next Steps and Additional Information

If you would like to apply for this role, please submit an application providing evidence against criteria 1 - 6 in the Job Description. 

More information on the role and the full criteria can be found in the Job Description. 

We may ask you to complete a test as part of the recruitment and selection process. If your application is successfully shortlisted we will provide further details on the test and interview process.

If you are invited to interview, we will ask you a combination of competency questions and role specific questions solely based on the criteria as detailed in the Job description.  

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

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