Team Services Support Officer
27th September 2020 at 23:55
The Role
This is an opportunity to gain valuable experience in the Governance and Strategic Business Resilience (G&SBR) Team. Working in Team Services, the postholder will gain exposure to the whole office and develop an understanding of how the central functions of the House service operate.
The Team Services Support Officer will have an outward-facing customer service role and will be responsible for dealing with queries and requests where possible or directing customers to the appropriate team. The postholder will also provide ongoing support to the Customer and Insight Team. A significant part of the role will be communications, both internally within the G&SBR team and externally by ensuring the intranet pages owned by G&SBR are well maintained and up to date.
The role will also be responsible for ensuring the smooth running of the office administration including; inducting new staff; ensuring Display Screen Equipment (DSE) assessments are complete; supporting the Managing Director of the G&SBR team with ad hoc takes/projects, and supporting the Safety team with administering the first aid suppliers.
The Person
The successful candidate will have the following skills/experience:
Excellent administrative skills, with the ability to proactively manage a range of administrative tasks, the ability to draft documents, reports, newsletters, and minutes, to a high standard of accuracy.
Experience in providing excellent customer service to a range of colleagues and stakeholders, escalating issues as required, and proactively seeking opportunities to improve the customer experience.
Demonstrates a flexible approach and works effectively as a team member; understands the team goals and objectives; offers help to team members and responds willingly to requests for help whilst upholding the values of equality, diversity, and inclusion.
Benefits
Annual leave starting at 30 days pro rata
Civil Service Pension scheme
Interest-free season ticket loan
Discounted membership of the in-house gym
All applications must be submitted on a House of Commons application form.
More information on the role and the full criteria can be found on the job description.
Please note due to the high volume of applications received at the moment, we will close this role after a certain number of applications are received, therefore please apply straight away.
This Vacancy is closed to applications.