Event Doorkeeper

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. 

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including: 

• 30 days’ annual leave (increasing to 35 days after first full leave year). 
• Civil Service pension with an average employer contribution of 27%. 
• Access to training and development. 
• Flexible working. 
• Interest free season ticket loan and bicycle loan. 

Introduction 

The Chamber & Participation Team aims to deliver a comfortable, safe and efficient environment for Members, their staff and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

The Serjeant at Arms is responsible for keeping order within the Commons part of the parliamentary estate. There are also some ceremonial aspects to the role. The Serjeant at Arms directorate is part of Chamber & Participation Team

The Role 

The Doorkeeper team is a busy section which is fully committed to the professional working of the House.

Doorkeepers are responsible for maintaining security, staffing static security posts around the Palace and providing excellent customer service to Members and others. On occasion Doorkeepers assist with ceremonial duties and external events.

Some of the responsibilities for this role include:

• Maintaining the security of the House of Commons preventing unauthorised access into the estate and assisting with evacuation.
• To recognise every Member of Parliament and control access to various locations. Facilitating unimpeded and appropriate access by Members as required
• Advising and assisting Members, Members’ guests, Staff and the public with regards to access and access regulations.
• Providing security for functions in the House
• Performing static and roving patrols 

Skills and Experience 

To be successful in this role you will demonstrate:

• Ability to work reliably and flexibly as part of a team within a complex, challenging and changing environment, upholding the principles of equality, diversity and inclusion at all times

• The ability to exercise sound judgement, take the initiative and demonstrate assertiveness in a difficult situation

• Good interpersonal and customer service skills, with the ability to deal tactfully and confidently with people at all levels

Next Steps and Additional Information

• Supporting Statement – If you would like to apply for this role, please submit a supporting statement with a 1,000 word limit outlining why your skills and experience are a good fit for the role. 

More information on the role and the full criteria can be found in the Job Description. 

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.