Customer Service Director

1
SCS1
£69,000 - £93,380 per annum
Fixed Term
12 months with the possibility of extension or permanency
Full Time
Starting at 30 days per annum, pro-rata

13th January 2019 at 23:55

The interviews are likely to be late January or early February 2019

The Role

The purpose of this role is to lead the Customer Team, and the schemes that team is responsible for. These include:

  • Star, the staff recognition scheme,
  • customer journeys, which include multidisciplinary teams
  • our compliments complaints and comments (CCC) process, and other customer satisfaction measures, including customer service training, and
  • constituency roadshows

The role will also include influencing and embedding putting the customer at the centre of all we do, all teams in the House of Commons and including bicameral teams as necessary. 

 

The Person

The successful candidate will have the following skills/experience:

  • Proven track record of successfully planning and delivering improvement in services or customer outcomes.
  • Evidence of making timely, well-judged decisions, taking into account business context, corporate priorities and constraints. Proven ability to react appropriately to changing management priorities and balance conflicting priorities.
  • Demonstrable skills to influence and negotiate effectively, recognise and handle issues with sensitivity, manage ambiguity and balance differing interests with tact and diplomacy.   

 

Benefits

  • Annual leave starting at 30 days pro rata
  • Interest-free season ticket loan
  • Discounted membership of the in-house gym

 

To apply, please use the House of Commons application form and respond to each of the criteria marked for application stage on the job description.


More information on the role and the full criteria can be found on the job description.

This Vacancy is closed to applications.