Attendant Apprentice

Full Time/Job Share
Starting at 30 days per annum
Civil Service Pension Scheme

16th May 2021 at 23:55

Interview dates will be confirmed in due course.


The Department of Facilities provides office services, including cleaning, mail, photocopying and stationery to Members and Staff of the House of Lords. It administers the allocation of House of Lords Staff accommodation and works with the Whips’ Offices in the House of Lords in facilitating Members’ accommodation. It manages the booking and set-up of committee, meeting and banqueting rooms for Members and Staff of the House of Lords. Through the Catering & Retail Services Division of the Department catering and hospitality facilities are provided to Members of the House, Staff and guests.

The Role

This is a Customer Service Specialist Level 3 Apprenticeship. As a House of Lords Apprentice, you’ll work as an employee, alongside experienced members of staff, whilst learning through regular assessments in your workplace.

During the first 12 months, the role holder will undertake an apprenticeship in Customer Service Specialist Level 3, involving a structured training programme, and leading to a recognised qualification. The apprenticeship programme provides the opportunity to learn at a pace that is suitable to you while being supported by a mentor and your colleagues. Upon successful completion of the apprenticeship the role will progress to grade HL3.

 The key objective of the role is to provide direct and daily support to Members, Members’ staff and staff of the House on specific issues and maintain contact with a range of organisations and companies outside Parliament. A strong customer service focus is essential in this role.

The Person

The successful candidate will have the following skills/experience:

• Adaptable – Willing to adapt to different situations and able to deal with change.
• Relationship Building - Able to develop good working relationships with others.
• Communication Skills – Ability to communicate effectively and have strong interpersonal skills.

 More information can be found in the job description.

This Vacancy is closed to applications.