Attendant

1
HL3
£23,300 per annum
Concurrent (External + Internal)
Fixed Term, Permanent
One permanent post and one post fixed term until 31 December 2023 with possibility of extension/permanency
Full Time
Starting at 30 days per annum
Civil Service Pension Scheme

31st March 2023 at 23:55

Interview dates are like to be w/c 17 April 2023

Background

The Department of Facilities provides office services, including cleaning, mail, photocopying and stationery to Members and staff of the House of Lords. It administers the allocation of House of Lords Staff accommodation and works with the Whips’ Offices in the House of Lords in facilitating Members’ accommodation. It manages the booking and set-up of committee, meeting and banqueting rooms for Members and Staff of the House of Lords. Through the Catering & Retail Services Division of the Department catering and hospitality facilities are provided to Members of the House, staff and guests. 

The Role

The post-holder will provide direct and daily support to Members, Members’ staff and staff of the House on specific issues and maintain contact with a range of organisations and companies outside Parliament. A strong customer service focus is essential in this role.

Typical responsibilities include:

  • To provide an efficient service in the Reception areas ensuring that the area is tidy and kept in a smart professional manner at all times

 

  • Greet visitors in a courteous and timely way ensuring a high level of customer satisfaction;  

 

  • Act as Fire Evacuation Marshal in the event of an emergency (training will be given)

 

  • Act as First Aider and defibrillator operator (training will be given)

 

  • Liaise with Parliamentary Helpdesk to ensure that jobs and requests are logged by the Helpdesk for action and following up

 

  • Delivery of mail items, packages, telephone messages throughout the building as required, ensuring the Members’ post IT system is maintained and updated on demand

 

Competencies and Qualifications:

  • Communication Skills- Clear and accurate oral, written and online communication skills and ability to adapt style of written and oral communication to meet the needs of the audience, including Members and senior colleagues. 

 

  • Organisational Skills- Strong organisational and time-management skills, and the ability to manage several important or urgent tasks at once, knowing when to ask for assistance or support. 

 

  • Teamwork and collaboration– Experience of working effectively with others as part of a team, demonstrating reliability, a flexible approach to work, and adapting to a range of situations, individuals and groups; ability to build relationships both within and outside of the House of Lords at all levels.  

 

  • Professionalism, Tact and Discretion- Strong interpersonal skills, including the ability to build successful relationships with internal and external stakeholders, to represent the Property and Office Services appropriately to a wide range of people and organisations in a range of situations, and to handle difficult or sensitive situations with tact and discretion.  

 

  • Desirable: Knowledge and experience of using MS Word, Outlook, and Excel of Windows and Microsoft Office  

 

Next Steps

If you would like to apply for this role, please submit an application form, demonstrating how your skills and experience meet the essential competencies on the job description.

More information on the role, the full list of duties/responsibilities and criteria can be found on the job description.

Disability Confident Leader Logo  Inclusive Top 50 Employers LogoWe are a Living Wage EmployerInclusive Employers Logo

This Vacancy is closed to applications.