Visitor Assistant

Introduction

The Chamber and Participation team brings together functions relating to those who visit Parliament and those who engage with us as an institution. It focuses on building relations with civil society, promoting effective outreach and targeted education experience and materials.

The Chamber and Participation team seeks to inform and educate all citizens about the work and role of Parliament.

The Role

Our team of Visitor Assistants welcome visitors into and around the Palace of Westminster. We are proactive, creative and customer focussed, providing information and supporting Managers in the day-to-day delivery of Visitor Services during Commercial Opening Days.  This will take place within a shift structure that includes weekend work.  Please note that a percentage of each shift will involve outdoor work in all weather conditions with prolonged periods standing on your feet.

This post will be in and around the Palace of Westminster and other buildings on the Parliamentary Estate, Westminster, London.

Some key responsibilities of this post include;

• Maintain a visual presence at the main entrance to Parliament, ensuring smooth public access and that each visitor is greeted proactively and personally, whilst providing information about visiting.
• Assist visitors to their destinations swiftly and efficiently, effectively managing any specific access requirements, including provide step free access escorts.
• To provide assistance and information for visitors as they make their way along the visitor route.
• To also provide support for colleagues, including Members of both Houses, their staff, Police Officers and Security Staff.
• To work alongside security and other staff, to ensure continuity of excellent service and visitor flow through the building.

Skills and Experience

The successful candidate will have the following skills/experience:

• Experience of providing excellent customer service in a pressurised visitor/customer service environment.

• Maintaining an inclusive work ethic with both colleagues and members of the public.

• Experience of exercising sound judgement in dealing with a difficult situation.

• Excellent communication skills with the ability to deliver information effectively.

Why Join

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave.
• Civil Service Pension scheme.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Next Steps

If you would like to apply for this role, please submit an application providing evidence against criteria’s 1-4 in the Job Description.

More information on the role and the full criteria can be found on the Job Description.